Domestic Air Conditioning Maintenance in London, London for Baltimore Wharf/ Millwall Docks

Air Conditioning maintenance — Crossharbour Plaza E14, London, London

Our Client’s Problem

Baltimore Tower is a new High-rise residential skyscraper in the heart of Canary Wharf. Containing both Residential Apartments, Shops, Café and Gyms. It is a 45 story building with 2 basement levels nd 43 stories above ground. Report of various floors showing faults in the Air Conditioning systems.

What We Did

Essex Cooling Limited was called to a multi-storey residential building following reports of multiple HVAC system faults affecting several upper floors. The site operates a centralised air conditioning system with VRF/VRV indoor units, flow switches, and a water-based secondary circuit supported by pumps. The issue impacted comfort levels across multiple tenanted floors and required urgent diagnosis to minimise disruption. Initial Fault Report Upon arrival, the building management system (BMS) / centralised controller indicated faults on: Floors 33, 38, and 43. Additional alerts later observed on floors 41 and 42 Reported issues included: Pump interlock fault (initial assumption),Multiple unit alarms across floors Loss of cooling performance. Investigation & Diagnosis Step 1: Communications Fault - Inspection confirmed the fault was not a pump interlock issue, but a communications fault. A loose comms cable to the indoor units was identified. Action Taken: Re-secured communications wiring. Restored connection to central controller. Fault cleared and system reset Step 2: Flow Faults across all affected floors. No water flow was detected through the flow switches. Flow switches were tested and confirmed operational: Audible click when activated, circuit closed correctly Conclusion: The issue was not with the air conditioning units or flow switches, but due to lack of water flow. Root Cause. Fault traced to the water circuit, not HVAC equipment. Action Taken Essex Cooling gave a detailed listed of possible causes and made recommendations which were carried out, including regular PPM maintenance

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Hear From Our Clients

      EXCELLENT  
   Based on 6 reviews 
    
 
 
 
   
 
 
       Posted on Google  
   
   Amber Jane 
 
 
 
 Trustindex verifies that the original source of the review is Google. Lovely company! I’d had valuations else wear and was quoted ridiculous amounts, Darren came and saw my property and gave me a really fair price for my replacement of my old A.C, the works were done within a day and they were so respectful of my property, really great guys and a pleasure to work with, will be using them from now on.
  
 
      Posted on Google  
   
   Sarah Goodchild 
 
 
 
 Trustindex verifies that the original source of the review is Google. Very pleased with my A/C installation by Essex Cooling. High quality work at a reasonable price by professional, knowledgeable people. I would not hesitate to recommend them.
  
 
      Posted on Google  
   
   Jay bayford 
 
 
 
 Trustindex verifies that the original source of the review is Google. Fantastic service from start to finish. Professional install from the guys and all questions answered without hesitation. Would definitely recommend.
  
 
      Posted on Google  
   
   Kelsie Bagshaw 
 
 
 
 Trustindex verifies that the original source of the review is Google. Really happy with the end result! Thank you, great service throughout the process!
  
 
      Posted on Google  
   
   Mike Purser 
 
 
 
 Trustindex verifies that the original source of the review is Google. Last summer we hired Essex Cooling to supply and install 2 air sourced heat pumps to provide a/c and heating for our kitchen and main bedroom. We were completely satisfied with the job they did, and decided to ask them back to install an air sourced heat pump for our living room. As previously, they did a great job. The installation was neat internally and externally, completed to time and works well. I have no hesitation in recommending them.
  
 
      Posted on Google  
   
   George Cassidy 
 
 
 
 Trustindex verifies that the original source of the review is Google. Darren did a brilliant job and was truly professional offering his help at all times. Would definitely recommend and use again.

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